CARBONIQ FAQ
All in-stock orders from CARBONIQ USA typically ship within 1-2 business days. However, for made-to-order products, the shipping time frame is within 1-2 months. We prioritize the prompt shipment of in-stock items while acknowledging the longer lead time required for custom-made products. We strive to provide timely and efficient delivery of all orders while ensuring the highest quality and craftsmanship for made-to-order items. If you have specific questions about the shipping process or need expedited shipping, please feel free to reach out to our customer service team for personalized assistance.
Yes, you may request a refund if the order was placed within 1 hour of ordering. Our system is linked directly with our manufacturing team and they get notified as soon as the order is placed. If the order was placed by accident, be sure to send us an email requesting cancellation within 1 hour of that time frame. We understand that mistakes can happen, and we strive to accommodate our customers in the best way possible. However, please note that after this 1-hour window, our products are made to order and we may not be able to process a refund. Thank you for your understanding and for choosing CARBONIQ USA.
At CARBONIQ USA, we take the utmost care in shipping our products, especially items like hoods and fenders which are more susceptible to damage. If your product arrives damaged during shipment, we are more than happy to exchange it for you. When shipping hoods and fenders, we use freight services and we ask that you open the box with the driver present. If you notice any damage during this initial inspection, you can refuse the delivery and send it back with the driver. In the event that the damage is discovered after the delivery has been accepted, please contact us immediately with photos of the damage, and we will arrange for an exchange. We prioritize customer satisfaction and want to ensure that you receive your products in perfect condition.
Yes, CARBONIQ USA is a legitimate carbon fiber manufacturing company with a history of successful business operations in South Korea. We have decided to enter the US market to provide better support for our products due to the lack of support we observed previously. We are committed to keeping our customer service ready to provide you with the best service and products you deserve. Our goal is to bring high-quality carbon fiber products to the US market while maintaining a strong focus on customer satisfaction and support.
Yes and no. At CARBONIQ USA, we do offer price matching for products sold through US companies, but not for items shipped from overseas or sold by overseas companies. Our priority is to keep our prices fair for all customers, and we strive to provide competitive pricing while maintaining high-quality products and services. If you have any questions about specific items or pricing, please feel free to reach out to our team for assistance.
Yes, at CARBONIQ USA, we do make custom hoods and fenders. Our custom design and mold creation service starts at a $1500 design fee. This service is perfect for clients looking for unique, one-of-a-kind hoods and fenders, and we also offer this service for wholesale suppliers. Whether you are looking for a 1 of 1 custom hood or fender that will never be sold anywhere else, we have the expertise and capability to bring your vision to life. Our team is dedicated to creating high-quality, bespoke carbon fiber products that exceed expectations.